Call Center - Agent

Job Purpose

Providing a world-class student experience in all transactions, voice & non-voice, inbound and outbound

Job Role

  • Managing administration, communicating, and coordinating with internal departments.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company’s new products, services, and policies.
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
  • Researching required information using available resources
  • Collaborate with other call center professionals to improve customer service.
  • Help to train new employees and inform them about the company’s customer management policies.
  • Recording details of comments, inquiries, complaints, and actions taken
  • Managing administration, communicating, and coordinating with internal departments.

Qualification & Experience

  • A related university undergraduate degree
  • A minimum of three years working experience
  • English is a requirement; Arabic and other foreign languages is an asset.
  • Educational industry background is a plus.
  • Dubai residents is a plus.

Knowledge & Skills

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills.
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems.
  • Customer focus and service.
  • C2 English level (EUCE) benchmark. C1 is a second option.
  • Selling/teleselling/telemarketing skills is a plus.
  • Exceptional handling skills.
  • English typing speed (50 words/minute).
  • 2 years non-voice contact center experience and 1 year in voice.
  • Ability to work on shift basis and rotational days off.


Interested candidates should submit their CV and statement of interest via email to:

Only shortlisted candidates will be contacted by CUD. Review of applications will continue until the position is filled.

We look forward to receiving your application!

About the Institution

Founded on a vision to pursue academic excellence and to leverage a diverse North American and European learning culture, Canadian University Dubai provides rich opportunities in education, research and professional development.  Join our enthusiastic Faculty and Staff who deliver leading edge curriculum, tailored for a unique Canadian education experience.   All of our programs are fully accredited in Canada and the UAE, opening doors and opportunities for our students to pursue their goals in Canada and abroad.  You can do all of this, and be part of the exciting challenge, from our new campus in City Walk, where art, imagination and design meet, in the heart of Dubai’s newest boutique community. Canadian University Dubai offers full, expatriate assignments, with competitive total rewards. Canadian University Dubai strives to provide employees, students, and visitors with a diverse, safe, professional and ethical work environment, free of harassment.   At Canadian University Dubai, we foster a culture of inclusion and encourage applications from all qualified individuals, including those of determination and those that are traditionally underrepresented in employment.