March 24, 2020: Update from the
Chancellor and President

To Canadian University Dubai Community

During this difficult time, we want to acknowledge our community members for their patience and understanding as we adjust to the COVID-19 situation. Our staff and faculty are working hard to ensure no disruption to classes and services, and our students continue to make us proud as they adapt from face to face instruction to online instruction.

The University continues to take seriously the national directives, and we will follow the updates closely. With global cases of COVID-19 spreading rapidly, we must take extra precautions to keep our members safe. At this time, we want to share a few updates from those developments.

The University is currently closed to students, faculty, and staff. To comply with social distancing directives, your presence and all organized public and internal events/gatherings on campus is strictly forbidden until further notice. Please rely on our online resources to stay in touch, complete coursework, and serve the University community.

Faculty continue to conduct classes online which began on March 22, 2020. We will continue operating in a virtual setting until we are directed by the Ministry of Education to re-open the campus. At this time, we understand the closure period to be a two-week timeframe, but we are closely watching this situation and will update University members accordingly. We acknowledge and appreciate our faculty and staff who have quickly shifted their efforts toward creating a virtual learning environment. As the University takes pride in our personal connections, moving to a virtual format was daunting, but we knew it was necessary to protect our University members, the community beyond us, and maintain academic continuity.

Also, at this time, effective immediately, University dorms/residences are restricted to residents only. External persons including guests, delivery persons, and outsourced companies are forbidden to enter dorms until further notice. During this time, we encourage students to rally around our efforts to keep spaces clean and sanitized.

We understand that this is a difficult time, but these decisions are necessary to mitigate exposure to COVID-19. We ask that all University members follow the national directives to comply with social distancing, and when exposed to the public, please take steps to protect yourself and others.

We recognize that the need to adapt is moving quickly, and, at the same time, many unanswered questions remain at the forefront of our minds. We want to assure you that the University’s leadership team is closely monitoring the situation and will disseminate information as it pertains to our members as soon as possible. During this time, your safety, health, and well-being remain our top priority.


The following services will continue to serve our students online:

Registration Services

Students can send requests through their official student email address to ARD@cud.ac.ae. All requests will be responded to within three days.

The following requests/inquiries can be made through the ticketing system:

  • Registration (Add/Drop classes)
  • Letter requests
  • Attendance and absences
  • Grades inquiries
  • General inquiries

Finance Services

Please note that upon student request, we can prepare and generate a quotation for both prospective and current students.

Visit Fees / Payment and Bank Details to know more about the modes of payment.

Please make sure to mention your Student ID number and forward a copy of the receipt to studentaccounts@cud.ac.ae when processing a bank transfer.

For Online Payment visit Student Portal Login

You may follow the below steps to gain a better understanding of how online payment processing really works.

  1. To login please enter your student number and your Moodle/Webmail/Lab password.
  2. After selecting your courses for the semester and selecting the Process Registration function, click on the Ledger button from the menu on the left of the student portal.
  3. At the bottom of the total, click on Pay by Credit Card
  4. Select the ‘brand’ of credit card you intend to use (this will be seen on the card itself in the form of either the Visa or MasterCard logos)
  5. Enter the amount and then select Continue to Make Payment
  6. On the page that follows, check that the amount to be paid is right.
  7. Click Verify and Continue to Secure Payment Form
  8. Fil in your card information
  9. Click Pay (You may be asked a further validation question from the bank itself or OTP)

You can address all your queries to studentaccounts@cud.ac.ae

Note: A Canadian University Dubai Employee will never request your Bank account information, credit card details and password over the phone or email.

Student Services

As student life will become more online based, follow canadianuniversitydubai on Instagram for contests, activities, and virtual music and sporting events and palm_maple for posts related to personal, social, and professional development. For further information about upcoming online activities and games, contact studentlife@cud.ac.ae

For scholarship services, email  scholarship@cud.ac.ae for inquiries and applications. Also, please visit Scholarships for criteria and guidelines to apply.

Our Health Center will continue to ensure your safety and wellness by continuing to provide primary healthcare services, education on wellness and disease prevention, and insurance information. Contact Kim Fabillon or Chennee Tolintino at healthcenter@cud.ac.ae for your health-related inquiries.

Career services will continue to provide online support to students to allow students to grow professionally. Email May El Khoury at careerservices@cud.ac.ae for assistance in securing internships, CV writing, part-time or full-time work, and volunteering opportunities.

For personal counseling or concerns related to academic success, personal growth, and mental or socio-emotional well-being, contact Raneem Nageeb at  raneem@cud.ac.ae to set up a phone or video call. In addition, if you require special accommodations in your courses anytime throughout the semester, please remain in contact with Raneem to make adjustments as necessary in order for you to reach your full potential.

Library Online support

You can access the library resources online and get eBooks, articles, company reports, country reports, online journals, cases electronically for free straight away. Access these online resources through “One search “ and you can filter the search result as per your needs LRC

Guide on How to Access CUD LRC Resources

This guide will provide you an information on how to find scholarly resources like ebooks, online articles, online magazines, how to find company report, industry report and other electronic resources. Open the link and follow the step-by-step instruction LRC Resources

You will require to login, using your university login username & password. Off campus access guide click here Libguides

If you have any difficulty accessing the resources you can reach us at library@cud.ac.ae or 04 7096260 we are open from Sunday-Thursday 9:00am - 5:00pm.

ICT Department

Information and Communication Technology is available to support students on technical issues related to online learning.  

You can reach us

By phone: +971 4 709 6 222
By email:  icthelpdesk@cud.ac.ae.

Our hours of operation are

Weekdays: 8am - 8pm
Friday: 9am - 3pm
Saturday: 9am - 6pm.